Orders, shipping, storage, returns and laboratory reports. If you cannot find an answer, write to us – we reply within one business day.
Products and reports
What are MX Peptides products intended for?
Solely for laboratory research and development. They are not medicines, food supplements, cosmetics or foods, and must not be used in humans or animals.
Do you supply a certificate of analysis (COA)?
Yes. The reports are produced by an independent laboratory. Each states the job number, the batch, the identity of the substance and its purity.
The links go straight to the laboratory’s own domain, not to a copy of ours, so you can verify the result at the source.
Open the COAs
What does the purity figure mean?
It states what share of the vial’s contents is the substance itself. The rest is residual solvents and related variants, which the laboratory also describes in the report.
Why isn’t there a report for every product?
We publish only the reports we actually hold. For a product without a link, ask for the report by email and we will send it.
Orders and payment
Will I get an order confirmation?
Yes. We send the confirmation by email to the address given at checkout. If it does not arrive within a few minutes, check your spam folder.
Which payment methods do you accept?
Payment is taken at checkout through a secure payment gateway. We do not store card details.
Can I cancel an order or change the delivery address?
Yes, as long as the parcel has not left. Write as soon as possible to info@mxpeptides.euand give the order number.
Once dispatched the address cannot be changed and the situation is handled under the returns policy.
What if I enter the wrong address?
The customer is responsible for the completeness and accuracy of the delivery details. If a parcel cannot be delivered because of a wrong address, refusal to accept it or failure to collect it, any shipping, return and storage costs may be deducted from the refund to the extent the law allows.
Shipping
Where do you ship from and with whom?
We dispatch from the Czech Republic, that is from within the European Union. Parcels are handed to DPD.
How much does shipping costs?
- Czech Republic: 75 CZK, free on orders over 2,000 CZK
- Zone 2 – Germany, Hungary, Poland, Slovakia: 8 EUR, free over 200 EUR
- Zone 1 – Austria, Belgium, Bulgaria, Croatia, Estonia, Latvia, Luxembourg, the Netherlands, Portugal, Romania, Slovenia: 12 EUR, free over 250 EUR
- Zone 3 – Denmark, France, Greece, Italy, Lithuania, Spain: 16 EUR, free over 300 EUR
The final shipping price is shown at checkout before you pay.
How long do processing and delivery take?
We usually process orders within 1-2 business days of payment confirmation, Monday to Friday excluding public holidays.
Typical delivery: Czech Republic 1-3 business days, Slovakia 2-4 business days, the rest of the EU 2-7 business days. These are estimates, not guarantees – delivery can be affected by the carrier, customs checks, holidays or the weather.
Do you deliver to pickup points?
In the Czech Republic, yes. Alongside delivery to an address you can choose a DPD pickup point at checkout for the same price.
How do I track my parcel?
After dispatch we send an email with the parcel details. Tracking is available if the chosen shipping method supports it. The first record usually appears at the carrier after a short delay.
How do I track my parcel?
After dispatch we send an email with the parcel details. Tracking is available if the chosen shipping method supports it. The first record usually appears at the carrier after a short delay.
Which countries do you deliver to?
To the countries offered at checkout. If your country is not on the list, we do not deliver there yet.
It is up to the buyer to check before ordering that importing and holding the goods is legal in their country.
Returns and complaints
Can I return the goods?
If you are a consumer in the European Union, you may withdraw from the purchase within 14 days of receiving the goods, without giving a reason.
Returned goods must be unused, unopened, in the original packaging and with seals and labels intact. Sealed goods whose seal has been broken cannot be returned for hygiene reasons. This does not apply to goods that are faulty, damaged or sent in error.
Full return policy
How do I start a return
First write to info@mxpeptides.eu with your name, the order number, the email used for the order, the product name, the delivery date and a statement that you wish to withdraw from the purchase.
Do not send anything back without our confirmation – we will email you the address and the procedure. Unapproved parcels may not be accepted.
When will I get my money back?
Schválenou částku vracíme na původní platební metodu do 14 dnů od chvíle, kdy nám vrácené zboží dorazí nebo kdy doložíte, že jste ho odeslali. O schválení vás informujeme e-mailem.
Damaged or wrong goods arrived?
Contact us as soon as possible, ideally within 48 hours of delivery, at info@mxpeptides.eu. Include the order number, photos of the product and the packaging, and a description of the problem.
Once assessed we will offer a replacement, a refund or another remedy under the applicable rules.
Storage
How should peptides be stored?
Keep the lyophilised peptide cool, away from direct heat and sunlight. For long-term storage we recommend a freezer at -20 °C, where most peptides stay stable for years without significant degradation.
Company and legal information
Who runs the shop?
The MX Peptides brand is operated by Kraft Motors, a company registered in Bulgaria.
Company number 208048807, VAT number BG208048807, registered address Vasil Vunchev 32, 2150 Skravena, Bulgaria. Parcels are dispatched from the Czech Republic.
Are your products legal?
The legal status of research peptides differs from country to country. It is up to the buyer to check before ordering that the goods comply with the rules of their country.
MX Peptides sells strictly for legitimate research purposes.
How do you handle personal data?
We use the order details to fulfil the order and to communicate with you. The scope of processing, the retention period and your rights are described in the privacy policy.
Privacy policy
Did not find your answer?
Write to us. We answer questions about orders, shipping and reports within one business day.
